退款政策

Refund Policy

Thank you for shopping at lololc.com.
Please read this policy carefully before making a purchase.

1. All Sales Are Final

Due to the nature of our products and international shipping, all sales are final.
We do not accept returns or exchanges unless the item is defective or incorrect.

2. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 7 days of delivery.

To be eligible for a replacement or refund, you must provide:

Order number
Clear photos or video showing the issue
Original packaging (if applicable)

We reserve the right to determine whether a refund or replacement will be issued.

3. Incorrect Items

If you receive an incorrect item, please contact us within 7 days of delivery.
Once verified, we will arrange a replacement or refund at our discretion.

4. Non-Refundable Situations

Refunds or replacements will not be issued for the following reasons:

Delayed delivery due to logistics, customs, or weather
Packages marked as “delivered” by the carrier
Incorrect or incomplete shipping address provided by the customer
Minor differences in color, size, or appearance
Customer dissatisfaction not related to product defects

5. Refund Method

Approved refunds will be issued to the original payment method only.
Refund processing time may take 5–10 business days, depending on your bank or payment provider.